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At Kitchera, we believe that a beautiful home begins with thoughtful details. Our candles and candle holders are designed to bring warmth, atmosphere, and elegance into everyday spaces. Whether creating a peaceful evening environment, decorating a special occasion, or adding a refined accent to your home, each product is selected with care.

We understand that online shopping requires trust and confidence. If your purchase does not meet your expectations, our Return and Refund Policy explains the conditions, procedures, and customer responsibilities related to returns, replacements, and refunds.

This policy applies to all purchases made through:

Website:
https://www.kitchera.beauty/

Operated by:

Friends of the Library, Montgomery County MD
21 Maryland Ave Ste 310
Rockville, MD 20850
United States

1. Return Eligibility

Customers may request a return within 30 days from the date of delivery.

To qualify for a return, the following requirements must be satisfied:

  • The item must be unused and in original condition.
  • Candles must not have been burned, lit, or altered.
  • Candle holders must not show scratches, chips, cracks, or signs of use.
  • Products must include original packaging and included accessories.
  • Customers must provide valid proof of purchase.
  • Return requests must be submitted within the applicable return period.

Due to the nature of candle products, items that have been used or exposed to heat may not be accepted for return.

2. Candle and Candle Holder Inspection

Customers are encouraged to inspect all products immediately after delivery.

Please check for:

  • Broken candle holders
  • Cracked glass or ceramic materials
  • Damaged packaging
  • Incorrect products
  • Missing accessories

If your order arrives damaged, please contact us promptly with supporting information so we can provide assistance.

3. Damaged, Defective, or Incorrect Orders

We carefully package each product before shipment. However, fragile home décor items may occasionally experience damage during transportation.

If you receive:

  • A damaged candle holder
  • A defective candle
  • A product different from what you ordered
  • Missing items from your package

please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Customer name
  • Description of the problem
  • Clear photographs of the product and packaging

After review, we may provide:

  • Replacement product
  • Refund
  • Store credit
  • Other appropriate resolution

4. Items Not Eligible for Return

The following items may not qualify for return:

  • Candles that have been burned or used.
  • Products damaged through customer misuse.
  • Items returned without prior approval.
  • Products without original packaging.
  • Items purchased as final sale or clearance products when indicated.

5. Return Request Procedure

To begin a return request, please contact:

Email:
[email protected]

Please include:

  • Full name
  • Order number
  • Product name
  • Reason for return
  • Photos if the product has quality issues

Customers should receive return instructions before sending products back.

Unauthorized returns may not be accepted or refunded.

6. Return Shipping Costs

For returns caused by customer preference, including:

  • Change of mind
  • Ordering the wrong item
  • Personal decoration preferences

the customer may be responsible for return shipping costs.

If the return is caused by an error from Kitchera, including:

  • Wrong item shipped
  • Damaged product received
  • Manufacturing issue

we will review the situation and provide appropriate assistance.

7. Refund Process

After returned products are received and inspected, customers will receive confirmation regarding refund approval.

Approved refunds will:

  • Be issued to the original payment method.
  • Usually be processed within 5–10 business days.
  • Depend on the processing speed of banks or payment providers.

Original shipping charges are generally not refundable unless the return resulted from our mistake.

8. Order Cancellation

Customers may request order cancellation shortly after purchase.

Because orders may quickly enter processing, packaging, or shipment preparation, cancellation requests cannot always be guaranteed.

If an order has already shipped, customers must follow the return process.

9. Refund Policy Disclosure

Kitchera provides this written refund and return policy before purchase completion to ensure customers understand applicable return conditions and procedures. Maryland consumer protection rules require retail refund policies to be clearly communicated to consumers.

10. Policy Updates

Kitchera reserves the right to update this Return and Refund Policy at any time.

Changes become effective once posted on this page.